GDZ Enerji decided to use SAP CONTACT CENTER as the Omnichannel Customer Support System.
Since 2016, Call Center was running standalone to serve more than 5 Million Subscribers in Aegean Region. Last month, SAP CRM integration activated during Utility project GoLive.
Our role was to implement, support and provide complementary solutions to GDZ Enerji since 2016. #sap #sap crm