GDZ Enerji Call Center Go-Live

GDZ Enerji decided to use SAP CONTACT CENTER as the Omnichannel Customer Support System. Since 2016, Call Center was running standalone to serve more than 5 Million Subscribers in Aegean Region. Last month, SAP CRM integration activated during Utility project GoLive. Our role was to implement, support and provide complementary solutions to GDZ Enerji¬† since…